Below is a message from BFPO London on the ongoing issues with mail delivery:


BFPO customers in EU locations are advised that mail subject to recent delays is continuing to work its way through an extremely busy civil mail network system.  Additionally, BFPO have successfully trialled a number of alternate mail conveyance methods which are now working in most areas.  Customers are, at this time, still advised that a return to normal service frequencies is not yet possible and transit times will be effected until new systems fully bed in.    


BFPO have experienced an interruption with deliveries to, and UK return services from, BFPO Naples and Milan.  BFPO customers in these locations are advised that BFPO parcel services and UK return services via the Naples Forces Post Office are temporarily suspended with immediate effect.  Customers in these locations are to cease mail order activity and inform family/friends to delay sending items larger than letters (up to 100g).


While we are working hard to rectify the issue, the suspension may result in the return of all items destined for Naples/Milan which do not comply with International Mail Import/Export Regulations introduced on 1 Jan 21, this includes items currently being held at BFPOs Northolt site. BFPO will capture data of all items which are returned to assist customers in providing a proof of return, should this be required. BFPO will issue customers further guidance on claim submission if it becomes necessary to do so. 


BFPO customers in Naples/Milan are advised that efforts to unlock the current local customs issues are ongoing at the highest level and BFPO will continue to despatch letter mail (official/private) to Naples/Milan UK defence locations.